How To Understand Your Customers Better

Step by step instructions to Understand Your Customers Better In business, what might you to believe the most significant thing to be? Is it your thoughts? Is it bringing in cash? Is it your discernment? Regardless of what your identity is, the thing that industry you're in, or what your business does, you will frequently have something at the top of the priority list that issues to you the most. In any case, with regards to developing, and when you realize that you need your business to do truly well, you are going to need to concentrate on a certain something and one thing as it were. Your clients! Regardless of whether you understand it or not, just your clients matter. What their identity is, the thing that they need, how they purchase from all of you of it. It's what makes your business work! Without clients, there would be no business. So on the off chance that you truly need to progress admirably, you have to become acquainted with them. Here what you can improve. Do Some Research The principal thing that you have to do is inquire about. With no sort of shopper look into, you won't generally know who your clients are, or what they need from you. Also, in the event that you don't have the foggiest idea what they need, how might you ensure that your business, item or administration is addressing their requirements? So set aside some effort to do your shopper look into, with somebody, for example, Explorer Research, and become acquainted with them better. At that point you will have the option to settle on better choices with respect to your business development. Converse with Them In any case, that is just the initial step. In the event that you truly need to become more acquainted with your clients better, you're going to need to get into discussion with them. Regardless of whether this implies collaborating with them via web-based networking media or live talk, or very individual when they come into your store or office. Truly attempt to become more acquainted with what they're searching for, what their needs are, and how your business can support them. Utilize Your Analytics From here, you should then consider taking a gander at your examination. On the off chance that you're an online website, at that point you'll have the option to perceive what number of visits your webpage gets, alongside information about who your watchers are. It's essential to investigate this information to assist you with improving your site and make it increasingly appropriate for your clients going ahead, just as your business, items, and administrations. Hear them out Next, you're going to need to ensure that you're tuning in all in all. So keep an eye about what your crowd is stating via web-based networking media, or react and make a move dependent on any input that your clients give you legitimately. Both can furnish you with important data. Watch Trends To wrap things up, you're going to need to truly ensure that you're watching out for the essence of what shoppers are accomplishing in general. At the point when you begin to watch and comprehend purchaser patterns, you'll improve image of what your clients need from you. Consider what they're doing, what they're keen on, and this ought to have the option to give you some understanding into what they need from the commercial center and organizations in general.

Ensuring Your Resume is Perfect

Ensuring Your Resume is PerfectWhen you are on the job market, if you really want to make your resume stand out among others and get hired for the position you are applying for, then you need to have good resume writing and interview skills. The most important thing to remember when preparing a resume is that it should be concise and very direct. One of the best ways to showcase your skills is by using bullet points, which will assist in shortening your resume.If you have never written a resume before, it's not impossible. You can still learn to write a professional one by utilizing resumes to learn other skills. Here are a few tips for writing your resume:Make sure that the resumes you use are very clear and concise. You want to give a very general description of your qualifications to the potential employer. The employer needs this information to be able to make a decision based on what he or she sees on your resume.Think about how you can add something to your resume. One of the t hings that you can add is an essay or to its broadest sense, an academic paper. However, you must carefully consider the format in which you do this. You may want to have a general essay that you have to submit to several different organizations.Learn as much as you can about the company you are applying for. You will be competing with other applicants who are already there. Don't be afraid to ask for references and apply for the job. A good way to learn about the company is to speak to their past employees.If you have been with the company for a long time, they will have a strong message to deliver to current employees. Employers appreciate a positive attitude and can't ignore resumes that are positive. A concise resume gives an employers good impression.It's also a good idea to tailor your resume to the job you are applying for. Ask around for recommendations of candidates that are currently employed in the company you are applying for. Keep in mind that many positions are availab le at the company you are applying for, so do your research and try to get as many recommendations as possible.The key to getting hired and having good resume writing and interview skills is to ensure that you learn as much as you can about the companies that you are applying for. Write down everything you learn. This will help you when you are in the interview and also get you on the right track to landing the job.

Writing a Resume - Things to Keep in Mind When Writing a Resume Article

Writing a Resume - Things to Keep in Mind When Writing a Resume ArticleWriting a resume article for your job hunt has never been easier than it is right now. With the multitude of online resumes that are available and the increasing popularity of using them to enhance your employment hunt, the idea of writing your own resume isn't that far-fetched at all.Whether you're looking for a job in advertising, banking, health care, or another field, a resume is a very important document that you should use. It is a way for employers to read your resume, make a decision as to whether or not you will be a good fit for their company, and most importantly, how your resume will relate to their own job needs. Because of this, there are some things that you need to keep in mind when writing a resume.One of the things that you need to focus on when writing a good resume is the content. Your resume should not only have the basic information that is necessary to ensure that employers have enough infor mation about you before making a decision as to whether or not to hire you. You also need to include some personal details that would be most appealing to employers. For example, if you work as a photographer, your resume should list you as such, or at least highlight any pictures that you've taken.Next, you want to make sure that you write a resume that will stand out from the crowd. This can be done through incorporating certain keywords, using a professional font style, and including a contact page in the bottom portion of the resume. Just remember that you are writing an article, not an essay, so you have to stick to your topic.The next thing that you need to keep in mind when writing a resume is to make sure that you break down your resume into sections. These sections should be written in such a way that they would make sense to employers and would also be easy to understand. For example, the keywords in the 'Qualifications' section should be listed in order of importance; wit h the first two keywords being the most important. Similarly, the title should be in the first paragraph and is also listed in order of importance.Finally, writing a resume article is a very important task because of how it will help you land that dream job. Many people neglect the fact that in order to land the job that they want, they need to have a quality resume. Your resume needs to be well-written and ideally, professionally designed.If you are having trouble writing a resume, there are plenty of online resources that you can turn to for help. Some of these online sites that can help you write a resume are EzineArticles.com, Articles-Forum.com, and A Resume, Done Right. These sites have hundreds of tutorials and articles that can help you with your job search.Writing a resume shouldn't be difficult if you just know where to look and what to do when you're ready to start writing. By using the tips above, you'll be able to write a resume that will increase your chances of landin g that dream job.

A Motivational Note From Our Founder, Anna Runyan - Classy Career Girl

A Motivational Note From Our Founder, Anna Runyan At the point when I was in third grade, I began a Save the Earth Club. By center school, I was sorting out nourishment for the destitute, instructing Sunday school, and visiting nearby nursing homes. As a youngster, I was driving anything I could. I was energetic about youth in government, our secondary school safety belt challenge, and driving church crucial. And afterward school occurred. I concentrated abroad, got straight A's, worked three entry level positions and was totally confounded about what I wanted to be the point at which I grew up. I figured I did everything right except felt stuck and confounded. So I accepted the principal position that went along. I worked for a top counseling organization for a long time. I ascended the company pecking order. I voyaged all around the nation. I had an effect. I was tested. Yet, I was as yet despondent, confounded and stuck. At that point something changed. I began a blog, sold an online course (before I even made it) and discovered my enthusiasm. I decided to compose and educate about what I adored. It didn't make a difference what I was instructing; I simply cherished sharing my insight with others. On a normal day, I would get up right on time, blog, go to my day job and then educate around evening time. Its magnificence is this. I was making gradual steps and flawed move each and every day motivated by different books, classes, sites, and mentors I was working with. I was finding out about my motivation, interests, and improving my wellbeing and life balance. At that point, I had this light second. The present eager women thrive in a community, supporting each other to arrive at our objectives and dreams. For what reason did I need to look such huge numbers of spots (and pay such a lot of cash) to discover the help and training that I needed in my profession and life? In the event that life is about equalization, for what reason wasn't there ONE spot that decent all that I required for my vocation achievement, joy, wellbeing and life FOR me? Why couldn't this be in one spot for this occupied, tasteful mom? I figure it can. That is the reason I began CCG. There's a insurgency that commends the equalization of work, wellbeing, self-improvement, magnificence, parenthood, design, cash, food, travel, and way of life. Some state it's incomprehensible. All things considered, I happen to think that anything is conceivable. Our people group may run from youthful experts to second vocation changers, from quick climbing corporate ladies to domain building business visionaries. We as a whole convey a similar deep rooted want to discover the vocation we were destined to do, to be glad and to carry on with an existence of significance. We want to be where every lady can flourish and have any kind of effect. Much obliged to you for going along with us in this excursion and we cannot hold back to perceive what occurs straightaway! Love, Anna Runyan P.S. We are likewise eager to announce new open doors for visitor patrons and understudies in the event that you are intrigued! ??

Open Letter To Hiring Managers

Open Letter To Hiring Managers Hi candidate here. Thanks for the opportunity to apply to a job at your company. And thanks for the invitation to interview with you. And thanks for the second invitation to interview with your team.  It was really quite fun much more fun than applying to more jobs and not hearing back at all.  It was fun to talk about my skills, projects, background, experience, and be back in my comfort zone. It was fun to talk to professionals who have jobs and salaries and benefits and feel comfortable with their professional life.  It was fun to talk shop and feel like I could stay up with the conversation, even contribute. I do have something Id like to share with you, though. Some of the questions you asked were clearly based on some unfounded assumptions about me. I addressed those questions but I could tell from your body language that you already had created your own answer for me, and no matter what my answer was, you had already made judgement about me that I wasnt going to be able to get around. The whole process started to feel fake.  Why did you even bring me in? Why let me get this far? The icing on the cake was the generic, soulless, impersonal weve decided to go with someone else. Well keep your resume in our file rejection letter. All the smiles, the warmth, the personal touch, and then BAM! Did I become the enemy?  Why go from personal and happy-to-see-me to Ciao Prisoner two-four-six-oh-one!? I thought that perhaps we could have had a friendly, professional relationship. No, not BFFs. Im not going to harass you, ask you to lunch too often, or even email you much. But if we met up at a networking meeting, I would come say hi and see how things are going. If I heard of something that would benefit you, I would want to share it with you. But that last goodbye showed me that really, I was just a number to you. None of the smiley stuff meant anything. You stopped caring about me, even though I was good enough to make it through a few interviews, once you picked one person (who will probably not be on your team in two years). Oh well. I guess thats the game. Pretend we are great buddies during this interview process, but if it doesnt work out, then theres an uncomfortable silent agreement between you and I that no, Im not allowed to communicate with you. I certainly cant ask you for feedback, which you wont give.  I have to figure out that I, as a professional, just have to suck it up, pretend it never happened, and put on my best smile for the next interview. Fake, yes, but thats the game. These are the rules you set up. And it sucks to be on this side. I hope that when (not if) you are on this side you can see how stupid the rules are, and next time you are hiring, you can be humane and treat your candidates with dignity, even if you dont choose to hire them. Im back to the search signing off, The Unchosen Candidate Open Letter To Hiring Managers Hi candidate here. Thanks for the opportunity to apply to a job at your company. And thanks for the invitation to interview with you. And thanks for the second invitation to interview with your team.  It was really quite fun much more fun than applying to more jobs and not hearing back at all.  It was fun to talk about my skills, projects, background, experience, and be back in my comfort zone. It was fun to talk to professionals who have jobs and salaries and benefits and feel comfortable with their professional life.  It was fun to talk shop and feel like I could stay up with the conversation, even contribute. I do have something Id like to share with you, though. Some of the questions you asked were clearly based on some unfounded assumptions about me. I addressed those questions but I could tell from your body language that you already had created your own answer for me, and no matter what my answer was, you had already made judgement about me that I wasnt going to be able to get around. The whole process started to feel fake.  Why did you even bring me in? Why let me get this far? The icing on the cake was the generic, soulless, impersonal weve decided to go with someone else. Well keep your resume in our file rejection letter. All the smiles, the warmth, the personal touch, and then BAM! Did I become the enemy?  Why go from personal and happy-to-see-me to Ciao Prisoner two-four-six-oh-one!? I thought that perhaps we could have had a friendly, professional relationship. No, not BFFs. Im not going to harass you, ask you to lunch too often, or even email you much. But if we met up at a networking meeting, I would come say hi and see how things are going. If I heard of something that would benefit you, I would want to share it with you. But that last goodbye showed me that really, I was just a number to you. None of the smiley stuff meant anything. You stopped caring about me, even though I was good enough to make it through a few interviews, once you picked one person (who will probably not be on your team in two years). Oh well. I guess thats the game. Pretend we are great buddies during this interview process, but if it doesnt work out, then theres an uncomfortable silent agreement between you and I that no, Im not allowed to communicate with you. I certainly cant ask you for feedback, which you wont give.  I have to figure out that I, as a professional, just have to suck it up, pretend it never happened, and put on my best smile for the next interview. Fake, yes, but thats the game. These are the rules you set up. And it sucks to be on this side. I hope that when (not if) you are on this side you can see how stupid the rules are, and next time you are hiring, you can be humane and treat your candidates with dignity, even if you dont choose to hire them. Im back to the search signing off, The Unchosen Candidate

10 Best Resume Writing Services for HVAC Technicians (List)

10 Best Resume Writing Services for HVAC Technicians (List) Looking to get hired as an HVAC service technician? Even if you already work in the HVAC industry, securing your next job is a job in and of itself.Our list of the top 10 best resumes for HVAC service technicians will help you find a resume writing service that does your talents justice and shows hiring managers why they should consider you for a position within their company.You have just a few seconds to impress your potential employer and convince them why you deserve the job â€"â€"or even just an interview. A professional resume writer will help you best position yourself for job-search success.Simply review our list of the top HVAC service technician resume writers and get ready to take your career to the next level.Best Resume Services for HVAC TechniciansIf you are in a hurry and don't want to read our detailed reviews below, here is a list of the Best HVAC Technician Resume Writers:Find My Profession (that's us!) Do My Resume Inside Recruiter D. Boyer Consulting Breakthrough Resumes Phoenix Resumes AZ VelvetJobs Power Plus Resumes Advantage Resumes and Career Services Career Pro Resume CenterAnd now for the detailed reviews...1. Find My ProfessionFind My Profession is not just a top-notch HVAC resume writing service. We are a global company headquartered in the US on a mission to master effective, ATS compatible resumes that convert into offers.A major perk of Find My Profession is that we are not a one-person shop.Collectively, our team of elite resume writers has experience in 85+ unique industries/professions. This allows us to assign you a professional writer (in the United States) based on your unique background and experience.We are also not a resume factory. We will never use “ghostwriters”. You will have your resume writer’s name, email, and phone number for direct communication.With 100+ 5-star reviews and a 60-day interview guarantee thatspeaks for itself, you can sleep easy knowing that your satisfaction is our #1 priority.Pros:Find My Profession commits to working with each client until they are completely satisfied. Don’t worry about having a limited number of edits, or a set amount of time with your writer.Cons: Find My Profession does not exclusively write HVAC resumes. Also, with a focus on more senior positions, our entry-level resume service may be a bit pricey for recent graduates.Turnaround: 3-5 business days. Can expedite to 2 business days.Cost: $395-$895Phone: (831) 888-0967Don't take our word for it, check out some of our 5-star reviews.Trustpilot2. Do My ResumeDo My Resume was founded back in 2006 and has quickly grown to become the largest resume service in Arizona. They have written over 25,000 resumes for various industries, including HVAC resumes of course. Do My Resume has gotten their clients jobs in almost every single company that you can think of. They have offices in all Arizona metropolises such as Mesa, Phoenix, Peoria, and Tucson.Pros: Do My Resume has an impressive amount of online re views stating that their resume writing service is top-notch. They also offer infographic resumes, which can be an excellent way to go above and beyond in order to stand out to a potential HVAC employer. One of the most responsive offerings they have is that when you contact them they promise to respond in 3 hours or less.Cons: To say that Do My Resume writes a ton of resumes each day would be an understatement. You will not get a personalized service like you would at another resume writing service. Additionally, they do not have any specific sample resumes for HVAC service technicians.Turnaround: 3-6 days. 24-48 hour rush service available.Cost: Not stated for HVAC service technician resumes.Phone: (602) 819-85283. Inside RecruiterInside Recruiter was founded by two recruiters who saw a need for a resume writing service that would efficiently assist job-seekers. They are based in Los Angeles and were founded in 2013. Inside Recruiter has quickly grown as a team and now serves thou sands of clients a year. They also have an office in San Jose and offer career counseling.Pros: Inside Recruiter has very affordable resume prices for an HVAC service technician resume. They are well-versed in numerous industries and thus are comprised of a team with varying talents. Inside Recruiter has a ton of online reviews that praise their resume writing skills.Cons: Inside Recruiter has one of the longer turnaround times that you will see from resume writing services. They also do not have a sample resume for an HVAC service technician, which is something to consider.Turnaround: 2 weeksCost: $185Phone number: (424) 258-09914. D. Boyer ConsultingD. Boyer Consulting is a boutique consulting service based in Virginia Beach and Richmond. Dawn D. Boyer is the founder of the firm and has a ton of experience when it comes to writing and consulting. She offers ghosting writing, social media and HR consulting, business plan writing, and entrepreneurial consulting.Pros: D. Boyer Consul ting has personally written over 12,000 resumes. You can purchase an HVAC resume for a relatively inexpensive price when using this service. Dawn possesses extensive experience working with a plethora of industries and she will certainly craft an effective HVAC service technician resume.Cons: D. Boyer Consulting is a one-woman firm, so much like other one-person resume writing services, if she’s backtracked with orders you’ll be out of luck. She also offers quite a fewservices in addition to resume writing. If you’re a job-seeker wanting a firm that focuses exclusively on resume writing, D. Boyer Consulting may not be the best choice.Turnaround: 24-48 hoursCost: $199 - $737Phone number: (757) 404-83005. Breakthrough ResumesBreakthrough Resumesis run by Founder Tammy Shoup. Tammy is passionate about helping job seekers, career professionals, thought leaders, and high-level execs strengthen their brand stories through resume writing. Tammy has spent the past 20 years as a profes sional resume writer and focuses on working with C-Suite Executives, Presidents, Vice Presidents, Directors of Operations, Finance, and Technology, as well as Pastors, Chaplains, and Ministers.Pros: Tammy has some of the top resume writing credentials in the industry. She is a certified master resume writer, academy certified resume writer, certified advanced resume writer, and a certified professional resume writer.Cons: There seems to be a lack of vital information when making a buying decision for a resume. This site lacks third-party reviews, lacks transparent pricing, and lacks transparent turnaround times. They do not even have a phone number to call.Turnaround: Not stated.Cost: Custom Quoted.Phone number: Not stated.6. Phoenix Resumes AZPhoenix Resumes AZ is a small but efficient resume writing service for HVAC service technicians. Some of the other services that they offer are career coaching and resume critique., so Phoenix Resumes AZ is small but mighty. They also offer $1 0 off for all U.S. Veterans which is something you should take into consideration if you’re ex-military. They are experts in more than 50 different industries.Pros: Phoenix Resumes AZ has a reasonable turnaround time. This allows you to receive your HVAC service technician resume in your needed (or desired) timeframe.Cons: Phoenix Resumes AZ has a confusing website that can be difficult to use if you are not tech savvy. This could push some job-seekers away from choosing this service. There is also no information about who specifically is writing the resume, which is something else job-seekers care about.Turnaround: 3-4 daysCost: $249Phone number: (602) 689-99037. VelvetJobsVelvetJobs was founded by Pavel Krapivin, a former Vice President of Warner Bros. Entertainment. Pavel has graduated from both Harvard Business School and MIT, so you know he has the skills to write a great resume. They also offer a variety of different services such as recruiting, employer branding, job postin gs, and career services.Pros: VelvetJobs has an extremely fast turnaround that you do not have to pay extra for. The majority of resumes services could not write an HVAC service technician resume that quickly, but VelvetJobs certainly can. They also have a sample resume for an HVAC service technician, which most resume writing services don’t have readily available.Cons: VelvetJobs does not focus just on resumes. They also offer outplacement services and job posting for companies. This is always something to consider when choosing a resume writing service.Turnaround: 48 hoursCost: $199 - $249Phone number: Not stated.8. Power Plus ResumesPower Plus Resumes is a Los Angeles-based resume writing service. There is little information on their website about the team behind Power Plus Resumes, but their reputation points to reliable service that’s worth taking the leap. In addition to resume writing, Power Plus Resumes also offers Linkedin Profile and cover letter writing. With plenty o f expertise in different trade industries, you will surely receive a great resume for an HVAC service technician.Pros: Power Plus Resumes has 15 years of resume writing experience, thus ensuring that you get a receive a polished HVAC resume. They have a multitude of experience writing resumes for different industries. They are also certified professional resume writers.Cons: Power Plus Resumes’ prices are not stated on their website, which means you have to wait back to hear from them in order to know exactly what they charge. Additionally, their website is difficult and slightly confusing to use. It can be overwhelming as there are many different options to choose from.Turnaround: 5 days. 48-hour rush service available.Cost: Not stated.Phone number: (310) 933-44169. Advantage Resumes and Career ServicesAdvantage Resumes and Career Services has been in business since 1999. Billie Jordan founded the service after spending time as a human resources manager for two different major co rporations. Billie includes a wide variety of self-guided items in all of the packages that she offers to job-seekers.Pros: Advantage Resumes and Career Services has two different resume certifications. Their packages have plenty of extra services included with the resume such as a Linkedin profile, a thank you letter, a cover letter, and a reference page.Cons: Advantage Resumes and Career Services is a one-woman show. This is great from a customer service perspective, but not so great from a volume perspective. Billie might not be able to take on your resume â€"â€"or you may have to wait a longer turnaround time â€"â€" if she is too busy with other client work.Turnaround: Not stated.Cost: $550Phone number: (910) 743-364110. Career Pro Resume CenterCareer Pro Resume Center is Philadelphia's oldest resume preparation service and has been around for 18 years. The Career Pro Resume Center team has created more than 17,000 resumes over the course of the almost two years that they have b een in business. Louise Polis is the owner of this resume writing service and has more than 25 years of public relations experience. She can create your HVAC resume and showcase all of your talents.Pros: Career Pro Resume Center specifically writes resumes for blue-collar workers. That is not something you will find with most resume services. Louise will be able to create a great resume for an HVAC service technician. Every package comes with a targeted cover letter.Cons: Career Pro Resume Center does not have a turnaround time listed on their website, which can leave potential customers questioning how long they will have to wait for their resume.Turnaround: Not stated. 48-hour rush service available.Cost: $175 - $300Phone number: (610) 642-6091HVAC Technician Resume SampleCurious to know what it takes to knock an HVAC technician resume out of the park? Take a look at this example(first page only) from a resume writing serviceon our list. As you can see, HVAC resumes need a combina tion of a sharp appearance that grabs your attention and focused language that is easy for hiring authorities to digest at a glance.This eye-catching sample comes from Find My Profession (rated #1 above):Before you choose a professional resume writer, be sure to have a thorough look at all the samples available so you can get an idea of the marketing value your prospective resume writer has to offer you. Your resume and your other positioning documents are your keys to getting the job you want at the salary you deserve.Best Executive Resume Service in AmericaNot worried about finding an HVAC focused resume writing company? Want to work with the best of the best? Check out the Best Executive Resume Services.

The Magic Button

The Magic Button Have you ever wished that there were a magic button you could push to get through to someone? You’d be in the middle of a difficult and frustrating conversation, where nothing was clicking, and suddenly, with one touch, your message would come across and you can hear and be heard. That button might be closer than you think. There are two essential communication skills that will help you connect with coworkers, potential employers, and even strangers.   These skills will shorten conflicts and may even prevent them.  According to Dr. Rick Brinkman and Dr. Rick Kirschner, authors of Dealing with People You Can’t Stand, conflict occurs when we focus on our differences instead of what we have in common. Their book is focused on how to connect and work with someone who thinks very differently from you.   Drs. Rick and Rick write that you must first blend with someone â€" convince them that you are like them â€" before you can redirect their thoughts or actions. Blending can be a verbal or non-verbal process. You blend verbally by finding things you have in common: liking the same foods or movies, attending the same church or school, or having acquaintances in common. You also blend when you ask someone for their opinion (“I’m thinking that I’m in the mood for a cheeseburger; what about you?”) or validate what they’re feeling (“I agree â€" it’s freezing in here!”) These examples sound trivial, but they have a measurable impact on your relationships. Non-verbal blending signals can be equally powerful. When someone is expressing pain, joy, surprise, or any strong emotion, we often mirror their expression. When we want to connect with a young child, we kneel down to put ourselves at their level. When someone’s posture indicates that they’re energized or tense, we mirror their body language. Mirroring is an ancient instinct, and one that indicates that you’re empathetic and connected to the other person. It’s essential in the healthy development of babies and young children, and I would argue that it’s essential to all healthy relationships. Drs. Rick and Rick write “…there is no middle ground. Consciously or consciously, people want to know ‘are you with me or not?’ You come across as being on common ground or worlds apart.” What that tells me is that you may think you’re being neutral, but you’re almost never perceived as being so.   You’re either being warm and supportive, or you’re against me.   Boy, does that explain a lot of the misunderstandings from my work life. The next step is redirection â€" getting a difficult person (someone who is in conflict with you) off their unproductive rant and on to a more productive course. The idea is to defuse their anger so you can really discuss the issue and come to a solution. Drs. Rick and Rick say that the first step in redirection is tactful interruption. Break into the rant with polite repetition (be patient; it may take a while.) “Excuse me, Glenda. Excuse me, Glenda. Glenda, please listen for a moment.” Eventually, your polite repetition will wear down the ranter and help her wind down enough to listen. Then it’s your turn. Speak your truth. “From where I stand, this is an issue of process, not intent.” State your perception calmly and quietly. Remind the ranter of your common goal and offer a solution that might work for you both.   It may take some gentle toughness to command her attention long enough to speak. One example in Dealing with People You Can’t Stand was masterful.  A customer service agent at the airport’s lost luggage counter was besieged after a series of flights were changed or cancelled.   One passenger was raging at her as if she had personally decided to lose his luggage and make him miserable.   Despite her best and most skillful attempts to appease him and help him, he continued to berate her. Finally, she quietly set her pen down and looked him right in the eye. When she had his attention, after a long pause, she said, “Sir, there are only two people standing at this counter who could possibly care about the future of your baggage.” She paused to let that sink in. “And frankly, sir, one of them is rapidly losing interest.” He was putty in her hands after that. Magic.